Managed ICT Services
We can augment your ICT team or be your ICT team. Partnering with Dacoll brings agility, lowers risk and delivers a cost effective service your staff will trust. We here to help you take the next digital step – whatever that may be.
Service Desk
We recognise that your staff’s experience underpins how they are motivated to work for you. This is, in part, driven by how proud and supported they feel in their work environment. This is ever increasingly reliant on well-managed ICT and when it’s not right, the right people to help. We will build trust in your staff that our staff are there to lead on the delivery of requests for service and resolve incidents responsively.
Dacoll’s Service Desk is already widely trusted by customers across the private and public sector including major retail and utility companies and every Police Force in the UK. The service is independently accredited to ISO9001 (Quality) and ISO27001 (Information Security) standards and runs 24 / 7 / 365. We are always here to help.
Case Study
The WannaCry Cyber Attack in May 2017 impacted NHS customers who asked us to rapidly patch 144 servers across the UK. Ordinarily, they are responsible for rolling out their patches but in a staged manner and not at the scale required in the most exacting of timescales. Our major incident team was assembled and plans put in place to respond in a controlled manner but in a short timeframe.
Benefits
Resolution was achieved in 11 hours, including patching and rebooting of servers – proving the Major Incident process worked and out ability to scale up and out when our customers needed us most.
END USER COMPUTING
Deskside support has changed. “Desks” can be anywhere, and we can too.
Using best practice ITIL service, our EUC service covers:
- computers used by staff
- operating systems
- smartphones
- mobile, web and cloud applications
- virtual desktops
We provide a tailored service either remotely or in-person via a role, time or hybrid model. This end-to-end approach maximises productivity and delivers a highly rated staff experience.
service management
We’ll provide a single point of contact. This experienced service manager will be responsible for the end-to-end service.
This is a key differentiator in our service. We’ll deliver service requests and resolve incidents to agreed service levels (SLAs) while running projects and business case led changes with just enough process.
The provides complete oversight, end-to-end control and the ability to call on wider resources when needed. Best value is delivered by leveraging our lower cost base, straightforward proven and practised processes against your requirement – on budget and to SLA.
Your service manager will work with you day-to-day managing, reporting and listening for what you need to do next.
INFRASTRUCTURE Management
With a state-of-the-art remote monitoring capability, we will monitor your infrastructure 24/7 to identify and address issues before they can escalate and impact your business. If you have one, this empowers in-house IT teams with time to focus on strategic projects.
We pride ourselves on our remote capability – with standardised alerts to ensure that your systems are always operational, data is continually backed up, disk is highly available and security is constantly updated and reviewed.