Professional Services
With an extensive range of IT services, delivered by our expert professionals, we can deliver the very best IT performance for your organisation.
Expert IT services
We have a proven track record in assisting organisations of all sizes, across multiple sectors.
Explore our range of services to discover how we can boost your organisation’s performance.
Service Desk
If you are looking to drive business success through excellent customer service, then our comprehensive 24×7 Service Desk will help deliver continual service improvement without the associated cost and risk.
Resourced by highly qualified and experienced analysts and accessed via the Dacoll Self Service Web Portal, by phone, email or FAX our Service Desk delivers immediate and long term benefits to your organisation.
Maintenance Services
Managing your hardware maintenance requirements can be a real challenge.
We provide maintenance and support services for your entire IT infrastructure: servers, storage, networks, printers, desktops and electronic point of sale equipment, keeping your entire IT estate up and running and fully updated.
This service also extends the useful life/ ROI on your existing estate.
ePoS Maintenance Services
Our Point of Sale (ePoS) Services include ePoS supply, installation, maintenance, refurbishment and enhanced warranty support all from a single source.
Maintenance covers all components: ePoS terminals, EFT device management, portable data collection devices, scanners, printers and weigh scales — not to mention the back office systems.
We will work with your Retail Application provider to maximise lane availability while minimising store disruption. All calls are managed through our UK service centre which is available 24x7x365.
Installations, Moves and Changes (IMAC)
Adhering closely to industry best practices we take the pain out of updating, relocating and configuring new infrastructure installations so you can maintain your business operations secure in the knowledge that the implementation of your new infrastructure is in safe hands.
Endpoint Security Services
Our Endpoint Security Services deliver the skills, expertise and technology you need to reduce the cost and complexity of securing your infrastructure against internal or external attack, protecting your systems, applications and data and ensuring the security and ongoing availability of your services.
Bonded Storage
Taking advantage of special hardware deals or government frameworks can offer excellent value. Our Bonded Storage facilities allow you to purchase in bulk and deliver to our insured and auditable warehouse. We can then pre-stage hardware, deliver to site and complete installation, minimising disruption to your business.
Site Recovery / Disaster Recovery /
Business Continuity
VMware vCenter Site Recovery Manager is the market leading disaster recovery management solution for virtualised applications. As a VMware Partner, we can help you accelerate your virtualisation implementation, minimise risk and ensure a successful deployment of virtualisation and Cloud solutions across your business.
Data Protection and Availability
With ever-growing volumes of data, compliance regulations and backup bottlenecks, companies are redesigning their backup infrastructure to one that is disk and network based.
We are an EMC Business Partner with Implementation (VSI) and on-site Support (VSS) accreditations—one of handful of service providers to achieve this high standard—and are qualified by EMC to support your entire storage needs including:
- Design
- Installation
- Implementation
- Management
Product supply
When you’re focusing on strategic activities getting the right equipment at the best price can be a timeconsuming challenge.
Our close relationships with the world’s major hardware and software vendors mean that we can source best-of-breed technologies at reduced costs, helping you make the most out of your IT budgets.
Cloud and Virtualisation Services
With years of experience in designing, developing, implementing and supporting Virtualised and Cloud environments for businesses of all sizes, we have strategic relationships with the world’s major providers.
You can realise the full benefits of Virtualisation, increase your Cloud maturity and establish a framework for an easily adaptable and scalable IT environment that delivers the services, flexibility and capabilities that you need – both today and for the future.
Print Management
No matter how large your organisation our Print Management Services can help streamline your printing operations, enhance security and reduce your printing expenses by up to 75%.
Accreditations
We are proud to hold the following accreditations which support our quality service delivery
Ready to get started?
If you’re looking for peace of mind when it comes to your IT infrastructure, Dacoll is here to help you and your teams.