IT Managed Services
We provide Managed IT Services to businesses of all sizes, taking away the pain of managing and maintaining your IT systems in-house. We engage with you to understand your business and your IT challenges, and we apply our knowledge and experience to solve them quickly, efficiently and cost-effectively.
IT Managed Services
We’ll provide a single point of contact, a key differentiator in our service. This experienced service manager will be responsible for the end-to-end service.
We’ll deliver service requests and resolve incidents to agreed service levels (SLAs) while running projects and business case led changes.
Your service manager will work with you day to day managing, reporting and listening for what you need to do next.
Managed IT Services
Data protection
Our service ensures all operating systems, supporting software, firmware, collaboration software, office and line of business applications always work well together. We do this by planned, controlled updating, backed up by experienced technical consultants and dedicated service delivery resources.
We not only manage and monitor data, but also ensure its security, compliance, resilience and availability. Trust us to build BCDR plans to provide assurance when you need it most.
- Backup and Restore
- Business Continuity
- Disaster Recovery
- Major Incident Management
Managed IT Services
Collaboration
We deliver industry standard business tools into the hands of your users, providing a complete range of collaboration features and applications which drive your organisation forward. In addition, we ensure that the environment is managed using best practices to ensure security and best value.
- Access Control
- Document Management
- Email Management
- Instant Messaging
- Microsoft 365
- Mobile Telephony
- Video Calling
- Virtual Conferencing
- Voice
Managed IT Services
Security
We can provide industry standard tools to enhance your current security capability or help you to re-build your infrastructure and implement security by design. Furthermore, we have experience of carrying out penetration testing and vulnerability scanning to assess your current security, as well as assisting with assurance and compliance such as Cyber Essentials / Plus and ISO27001.
- Anti-Virus Management
- Cyber Essentials
- Cyber Security Awareness Training
- Endpoint Detection Response
- ISO 27001
- Managed Detection and Response
- PCI DSS
- Penetration Testing
- SC/NPPV3 Security Cleared Personnel
- Secure Asset Disposal
- Security Incident Management
- Security Information and Event Management (SIEM)
- Threat Management
- Threat Protection
- Vulnerability Scanning
Managed IT Services
Endpoint devices
We provide a tailored service to suit your organisation, to ensure that users always have access to the end user devices they need in order to be productive.
Whether it be proactive maintenance via our toolset or by becoming your Azure administrator, we have the capability to remotely manage your devices through to workshop / repair services to maximise your technological investments.
- Access Control
- Active Directory Management
- Applications
- Asset Deployment & Roll Out
- Backup / Recovery
- Change Management
- Desktop / Laptop
- Field Support
- File and Print
- Microsoft 365
- Mobile Device Management
- Networking
- Obsolescence Management
- Patch Management
- Phone / Tablet
- Retail Point of Sale
- Storage
- User Management
- Workshop / Repair
Managed IT Services
ITIL Support Services
Our ITIL Framework 24/7 Service Desk provides first line support for your organisation, with access to our IT Service Management tool to log all incident management and service requests. These will be resolved by first line support where possible, assisted by subject matter expert teams where required.
- 24/7 Service Desk
- Asset Management
- Automation
- Change Management
- CMDB
- IT Service Management Tool
- Proactive Monitoring
- Problem Management
- Reporting
- Service Delivery Management
- Third Party Management
- Trending
Accreditations
We are proud to hold the following accreditations which support our quality service delivery
Ready to get started?
If you’re looking for peace of mind when it comes to your IT infrastructure, Dacoll is here to help you and your teams.